Refund Policy

Order Cancellation & Refund Policy – Mywelvia.com

At Mywelvia, we strive to provide a smooth shopping experience and top-quality home security products. Please review our cancellation, return, and refund policies below.

Order Cancellation

You may cancel your order within 30 minutes of purchase, provided it has not yet entered the shipping process.

To request a cancellation, email us immediately at customersupport@mywelvia.com with your order number and details.

Once an order has been packaged or shipped, it can no longer be canceled.

Refunds & Returns

Eligibility

We offer full refunds or free replacements in the following cases:

  • Damaged or Defective Items: If your item arrives damaged or defective, you are eligible for a 100% refund or replacement.
  • Dissatisfaction: If you're not completely satisfied with your purchase, contact us—we're here to help.

Non-Eligible Situations

Refunds will not be issued if:

  • The order fails to arrive due to an incorrect or incomplete shipping address provided by the customer.
  • The refund request is submitted more than 15 days after the delivery window has closed (45 days from the order date).

Partial Refunds

If a cancellation is requested after the 30-minute window but before shipping, you may be eligible for a partial refund of 20% of your order total.

Return Process

  1. Contact Us: Email customersupport@mywelvia.com to start a return. We will provide the return address and instructions.
  2. Ship the Item(s): Customers are responsible for return shipping costs.
  3. Processing: Once your return is received and inspected, your refund or replacement will be issued within 5–7 business days.

Refund Timelines

All refunds are returned to your original payment method. Processing times vary by payment provider and typically take 3–10 business days.

Contact Us

For any cancellation, return, or refund requests, reach out to us:

Email: customersupport@mywelvia.com Address: 30 N Gould St Ste R, Sheridan, WY 82801

This policy applies exclusively to purchases made on Mywelvia.com. We reserve the right to update these terms at any time, and any changes will be reflected on this page.