Shipping Policy

1. HOW LONG WILL MY ORDER TAKE TO BE DISPATCHED?

We just need no longer than 1 to 3 business days to process your order. Please contact us first (customersupport@mywelvia.com) for more details.

2. HOW LONG WILL MY ORDER TAKE TO SHIP?

Usually shipping time takes 8~12 working days to arrive after dispatched. During rush days, please estimate extra 5 business days more than usual.

3. CAN I TRACK MY ORDER?

5 working days after your parcel is shipped, you will receive an email with the courier's details and your consignment number, which can be used to track your order.

4. CAN I CHANGE MY ADDRESS?

Please contact us (customersupport@mywelvia.com) before your item has been dispatched.

5. CAN I GET DELIVERY TO COUNTRIES OUTSIDE OF THE US?

Please contact us (customersupport@mywelvia.com) to ask for an accurate reply.

For further assistance please email our customer service department at customersupport@mywelvia.com.